Thank you for your interest in a custom designed wedding invitation suite by Paper & Palm. We are glad that you appreciate the quality and attention to detail you see in our designs and would love to work with you! Read our process below to see how we can bring this kind of quality and attention to detail to your invitations.

With a custom designed invitation suite, we will begin with a blank slate to create something completely original. Every couple has a story and we absolutely love translating that relationship and your personal style into the perfect design for your wedding! Don't worry if you aren't sure what your style is quite yet; we are good at figuring that out too!

Custom wedding design requests are accepted based on availability. Please plan on starting the process at least eight weeks before your requested shipping date. We are also happy to accommodate rush orders when our schedule permits. Please contact us at hello@paperandpalm.com to inquire about a rush order. 

Read more about the process below. If you are ready to get started, click on the button below to fill out the "Getting To Know You" form!


THE Custom design PROCESS


1 - Getting to know you

The custom process starts with a "Getting To Know You" form. We want to know more about your story, what makes you both smile, your unique style, and your upcoming wedding details. We want to know everything from wedding colors and venue choice to favorite music, brands, clothing styles and how you like to spend your day. We also ask that you put together a Pinterest board with inspiration for your wedding style and invitations and provide the link in this form. The form is thorough and it really gives us a picture of how we can put all of that personality into a uniquely crafted invitation suite that fits you both perfectly! 

While filling out the form, please refer to our Customizations page to view options. Please know that these options can be simply a starting point and the possibilities are really pretty limitless. We love working with unique materials and printing combinations. If you do not see what you are looking for on our customizations page, please let us know! Describe your wishes in the form and we will provide the best solution to fit your vision!

2 - estimate

After we receive your "Getting To Know You" form, we will put together a personalized estimate that outlines the costs associated with different printing methods, paper stocks and materials. Our recommendations will be clearly marked and you can use this estimate to select options to fit your taste and budget. 

As always, we are here to answer any questions you may have! Send us an email at hello@paperandpalm.com and we will be happy to discuss your project.

3 - deposit and agreement

After you've had a chance to review your estimate and select your choices, we will send you a second estimate with your choices indicated. If you would like to move forward, we require a 50% deposit and a signed contract. Upon payment of the deposit, you will also be asked to fill in your wording for the various pieces of your suite and select your dates for approval and shipping.

The "approval" date and "shipping" date will be used as a timeline to keep the process on track as we go about creating your custom invitation suite. Your wording, deposit and agreement must be submitted at least four weeks before your set approval date. The shipping date is automatically set at six weeks after the approval date. When approved on or before the set approval date, most orders ship well before the specified shipping date.

4 - DESIGN & PROOFING

After purchasing your deposit and submitting your wording and agreement, we will get started on your design! All custom design is done by Paper & Palm creator and designer, Ashleigh Graber. After culling through the stylistic details and information you've provided, she will create and refine a unique aesthetic to ultimately arrive at the ideal invitation concept to set the tone for your upcoming wedding to be. This initial design creation process takes two weeks. At the end of these two weeks, an electronic proof will be sent to you via email. This proof will contain the unique design concept for your entire invitation suite. 

After you've had a chance to look over your proof, you may request any revisions needed. Revision requests must be sent via email and one email with changes serves as one revision round. Two rounds of revisions (one revision for the invitation and one revision for the remaining pieces in the suite) are complimentary with your custom order. Additional rounds of revisions incur a fee of $40 per revision and could delay the approval and shipping dates.

5 - FINAL APPROVAL & PAYMENT

When you are 100% happy with your invitation suite, please send us an email noting your final approval. Be sure to double check spelling, grammar, dates and all information to be certain everything on your designs is correct before giving your final approval.

Your final payment is also due at this time and must be paid for print production to begin. We will provide a link to pay online by credit card. Upon final approval and payment, no further changes can be made.

6 - PRINTING

After the final invoice is paid, your invitation suite goes to print. Our standard printing time after approval and final payment has been received is four weeks. Additional time may be required if very unique materials must be sourced.

At this point in the process you may catch a sneak peek of your printed invitations on our instagram feed and Facebook page. We always fall head over heals with the printed suites and love sharing a little preview of the loveliness that's headed your way!

7 - SHIPPING

Invitations are shipped immediately after printing and are sent to the shipping address specified in the Getting To Know You form. You will receive tracking information so you can follow your order every step of the way!

8 - ENJOY YOUR INVITATIONS

We love this part! There is nothing quite like the tactile feeling of holding your uniquely printed invitations in your hands - we know! Enjoy preparing and mailing your beautiful invitations!